Shipping policy

DELIVERY POLICY

Last updated: 23 June 2026

How we deliver
All Framewick orders are handcrafted in England and delivered as ready-to-hang pieces. We send every order by DPD, fully tracked from our workshop to your door. Once your order has been dispatched, DPD will email you a tracking link so you can follow it and, on the day, see your one-hour delivery window.

Delivery timeframes
Please allow 10 working days from the date of order to delivery. This timeframe covers both production and transit. We do not currently offer expedited delivery.

Delivery area
We currently deliver to addresses within the United Kingdom, including England, Scotland, Wales and Northern Ireland. We do not currently deliver to international addresses.

Delivery charges
Delivery charges are displayed clearly at checkout. The price shown at checkout is the price you pay, with no hidden fees.

If you are not home
DPD will let you manage your delivery through the tracking link they send you. You can change the delivery day, leave your order in a nominated safe place, or have it delivered to a neighbour. If a delivery cannot be completed, DPD will attempt it again and keep you informed by email.

Damaged in transit
Every piece is quality checked and carefully packed before it leaves us. In the rare event that something arrives damaged, write to support@framewick.com within seven days of delivery with a photo, and we will replace it at no cost to you.